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Table of Contents

Basic information

User can report issues Questions and issues regarding PLGrid Infrastructure should be reported via PLGrid Helpdesk platform. 

Note

Good

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practices in issue reporting

Note

In Issue report User should:

  • Provides maximum information about application with issue,
  • Indicates which cluster in involved in case,
  • Describes problem details,
  • Provides scripts and inputs files to reproduce the bug,
  • Sends screen shots.

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Please describe your issue or question with detail.

Also, provide the following (if applicable):

  • application information (name, version),
  • cluster where the problem occurs,
  • scripts and inputs files you are using so that we can reproduce the problem,
  • error message - copy it ot attach screenshots

Ways of question / issue reporting

There are two ways to report an issue or ask a question:

  • Helpdesk web For registered Users via helpdesk interface: https://helpdesk.plgrid.pl - for registered PLGrid users,
  • For unregistered Users via eE-mail : at helpdesk@plgrid.pl. Every report sent via - for potential (unregistered) users. An e-mail is automatically confirmed by PLGrid Portalsent to this address is registered as a ticket. After registering a ticket you will receive an automatic response.

Reporting via Helpdesk PLGrid 

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Webservice platform for issue and question reporting:

https://helpdesk.plgrid.pl

To log in to Helpdesk Platform user can use Open ID or the same login and password set up at registrationthat you use for Portal PLGrid (PLGrid registration/login credentials).

Helpdesks interfaces interface allows user users to report new issue issues and view resolved their existing cases.

Illustration The illustration below shows hot to create a report. User has to fill a case creation form. It consists of the following fields:1. Treść/

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  1. Issue Description (

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  1. "Treść") - please describe your question or issue in detail (see section )
  1. Resource Grant's ID

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  1. Attachment browser.

 

The main view shows list of reports. It contains linked HD- number of report/ticket which follows to ticket's details, shortcut of description, status and last update.

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