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Good practices in issue reporting

Note

Good practices in issue reporting

Please describe your issue or question with in detail.

Also, provide the following (if applicable):

  • application information (name, version),
  • cluster where the problem occurs,
  • scripts and inputs files you are using so that we can reproduce the problem,
  • error message - copy it ot attach screenshots

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  • Helpdesk web interface: https://helpdesk.plgrid.pl - for registered PLGrid users, 
  • E-mail at helpdesk@plgrid operator@plgrid.pl - for potential (unregistered) users. An e-mail sent to this address is registered as a ticket. After registering a ticket you will receive an automatic response. 

Helpdesk PLGrid web interface

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  1. Issue Description ("Treść") - please describe your question or issue in detail (see section Ways of question / Good practices in issue reporting).
  2. Grant ID ("ID grantu") - provide grant ID if applicable (e.g. you have a problem with using resources or wish to renegotiate your grant).
  3. Attachment ("Załącznik") - you can attach files (please attach your script/input files or error message screenshots).

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